Although quality craftsmanship is paramount, we understand that our gear gets exposed to the elements and put through punishment of the world’s hardest conditions.
Warranty covers defects in materials and workmanship in this product for twelve (12) months from the date of the original purchase for main and master devices ONLY. All other parts are six (6) months from the date of the original purchase.
This warranty does not cover any damage, rusty USB part, deterioration or malfunction resulting in alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping, lighting, power surges or other acts of nature.
This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by BbTALKIN to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
This warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product.
If you feel your product is a warranty case please fill out the warranty request form. All return shipping costs are the responsibility of the buyer. Used and demo products are sold “as is” and do not carry a warranty.
Determine whether the damage should be covered by warranty. Here are a few things that are not covered by warranty:
- Normal wear resulting from standard usage that occurs over time.
- Any problem resulting from misuse, abuse, impact (on any surface including water) or neglect.
- Damage to product resulting from improper care or unnecessary roughness.
- Parts or hardware that were lost or have gone missing after receiving your shipment.
To see a full list please see the warranty guidelines above. If your product needs reqair parts from normal wear and tear or lost items please check our shop to buy the parts you need to get your set(s) working again. If you have any questions please contact us.
Fill out the Warranty Request Form below. If you have any questions, don’t hesitate to give us a call. We want to see you using your BB Talin intercoms almost as much as you want to use it, but please be patient we will work to get your case resolved as quick as possible.
Most warranties are usually resolved in a timely manner and will be processed in the order they come in. If you lose patience, no problem just call or e-mail us.
Add at least 3 photo’s of the damaged gear with a full product view, the damage and the serial number.
We will contact you with further instruction.